学者信息
已发表成果：
WOK 论文 18 篇;
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Frontline employee anger in response to customer incivility: Antecedents and consequences
INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT,0278-4319,2021-07.
Li, Shanshi; Zhan, Jueying; Cheng, Bao; Scott, Noel
WOS:000659531400021 10.1016/j.ijhm.2021.102985
收录情况：SSCI -
When souvenirs meet online shopping - the effect of food souvenir types on online sales
INTERNATIONAL JOURNAL OF TOURISM RESEARCH,1099-2340,2021-07.
Yuan, Xina; Xie, Yi (Fionna); Li, Shanshi; Shen, Yajun
WOS:000668684100001 10.1002/jtr.2482
收录情况：SSCI -
Customer emotion research in hospitality and tourism: conceptualization, measurements, antecedents and consequences
INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT,0959-6119,2021-07.
Tuerlan, Tuerxunbieke; Li, Shanshi; Scott, Noel
WOS:000672198300001 10.1108/IJCHM-11-2020-1257
收录情况：SSCI -
The effect of flight delay on customer loyalty intention: The moderating role of emotion regulation
JOURNAL OF HOSPITALITY AND TOURISM MANAGEMENT,1447-6770,2021-06.
Li, Shanshi; Jiang, Yawei; Cheng, Bao; Scott, Noel
WOS:000659280600007 10.1016/j.jhtm.2021.03.004
收录情况：SSCI -
Using self-report and skin conductance measures to evaluate theme park experiences
JOURNAL OF VACATION MARKETING,1356-7667,2021-04.
Li, Shanshi
WOS:000598526200001 10.1177/1356766720969738
收录情况：SSCI -
Vegan tours in China: Motivation and benefits
INTERNATIONAL JOURNAL OF TOURISM RESEARCH,1099-2340,2021-03.
Li, Shanshi; Liu, Xiao-xiao; Cai, Songyin; Scott, Noel
WOS:000557685700001 10.1002/jtr.2401
收录情况：SSCI