已发表成果:
WOK 论文 15 篇;中文核心 22 篇;其它论文 1 篇;专利发明 5 个;图书及章节 5 本;
Reductions in Customer Commitment: An Empirical Study on Pure Downgrade versus Hybrid Downgrade
Failure to maintain customers: antecedents and consequences of service downgrades