学者信息
已发表成果：
WOK 论文 18 篇;中文核心 22 篇;其它论文 1 篇;专利发明 5 个;图书及章节 5 本;
-
Reductions in Customer Commitment: An Empirical Study on Pure Downgrade versus Hybrid Downgrade
JOURNAL OF SERVICE RESEARCH,1094-6705,2023-05-30.
Zhou, Chenxi; Lin, Liming; Guo, Zhaoyang; Jiang, Juncai
WOS:001084191800001 10.1177/10946705231180048
收录情况：SSCI -
Failure to maintain customers: antecedents and consequences of service downgrades
JOURNAL OF SERVICE THEORY AND PRACTICE,2055-6225,2023-02.
Lin, Liming; Guo, Zhaoyang; Zhou, Chenxi
WOS:000939740900001 10.1108/JSTP-03-2022-0057
收录情况：SSCI